Jerome’s Furniture Case Study: Free Download

Jerome’s Furniture: A Legacy of Quality and Growth:

Established in 1954 by Jim Navarra, Jerome’s Furniture has built a legacy of delivering exceptional quality furniture for over six decades. What began as a single storefront has now expanded into a chain of 25 stores spread across California, catering to a vast customer base. Jerome’s Furniture has also embraced the digital age with a thriving e-commerce website, allowing customers to shop conveniently online.


Jerome’s success with ChargeAfter:

Recognizing the importance of providing flexible financing options to their customers, Jerome’s Furniture forged a partnership with ChargeAfter and integrated ChargeAfter’s consumer financing platform. This collaboration was a turning point in the furniture retailer’s financing strategy, significantly increasing customer financing adoption.

Since implementing the new financing strategy, Jerome’s Furniture has witnessed a remarkable 67% surge in customer financing adoption. This surge means many customers now use the store’s flexible payment options. Even during challenging times marked by inflation and market uncertainty in 2022 and 2023, approval rates have remained consistently high. This accomplishment reflects Jerome’s Furniture’s commitment to providing financial access to its customers, empowering them to bring home quality furniture without unnecessary financial burdens.

The success achieved by Jerome’s Furniture provides valuable insights into the impact of consumer financing on retail businesses. By embracing ChargeAfter’s platform, the furniture retailer has expanded its customer base, enhanced customer satisfaction, and ultimately drive business growth. The case study showcases how a strategic partnership and a customer-centric approach can lead to exceptional results.

Jerome’s Furniture’s partnership with ChargeAfter’s consumer financing platform has undoubtedly been a game-changer for the company.

The case study provides an overview of their success, highlighting the significance of consumer financing in the retail industry.


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If you want to learn more about how Jerome’s Furniture achieved a 67% increase in consumer financing adoption while maintaining high approval rates. We invite you to download the complete case study. Gain valuable insights and unlock new possibilities to help your business thrive in the ever-changing retail landscape.

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Big Brands Embracing Consumer Finance

Over the past few years, many retailers have concentrated on direct-to-consumer and e-commerce. As part of this – specific consideration has been given to consumer financing, and significant agreements have been made between consumer finance FinTech companies and big-brand companies such as Walmart, United Airlines, Amazon, Lenovo, and many others, even though these retailers already have well-established private label credit card programs.

Consumer appetite for consumer financing and BNPL drives merchant demand for point-of-sale financing.

Consumer appetite for BNPL


Beyond surveys, historical growth statistics, or forecasts for rising popularity in consumer finance, the evidence lies with two simple metrics:

—  How many companies include consumer financing at their point of sale, and
—  Are any big brand retailers are embracing it

The fact is, consumer financing has always been a staple with big retailers.

The difference in recent times is that big brands recognize the benefits of partnering with innovative FinTechs, allowing them to concentrate on their core business while benefiting from new technologies as they are developed.

Previously, this was exclusive to merchants with the resources to integrate or develop point-of-sale finance options into their platform.

Innovation by FinTechs has accelerated the adoption of consumer finance as demand by merchants is fueled by consumers’ need for affordability in the face of the current and imminent challenging financial environment.

It is essential to understand that consumer finance does not exclusively mean Buy Now Pay Later (BNPL), although BNPL does fall under the umbrella of consumer finance.


Evolution of consumer finance


Consumer financing has evolved from credit cards and prime lending solutions often offered by traditional financial institutions such as banks to a technology-diverse fintech landscape with various financial service providers and platforms.

But what does this new ‘landscape’ offer, and how do we navigate it?

We look at how merchants use various consumer finance options and highlight their benefits.


Credit Card

credit card payment

The credit card option at checkout is widely known to us. It is the most prevalent payment method. Almost all banks and financial institutions provide many credit card types that are accepted as payment methods offering goods or services anywhere. One can purchase anything within a predetermined credit limit and pay later without impacting their monthly budget. A key advantage of using a credit card is converting the total purchase amount into affordable equated monthly installments (EMI), facilitating easy repayment over time. EMI conversions from credit card purchases have transformed the shopping experience significantly.


As popular as credit cards have been, consumers know their glaring disadvantages. The most infamous being high-interest charges. Further, the prime lender provides the loan (credit). i.e., the institution that issued the credit card reduces the credit limit by an amount equal to the bill amount converted into EMIs. 


Buy Now, Pay Later


Single Lender BNPL Platform


BNPL (Buy Now, Pay Later) is unsecured consumer credit and an increasingly popular fintech-enabled payment option, most commonly offered on e-commerce platforms. The history of BNPL traces back to the installment plan – a way to pay for large purchases over time by spreading it over several smaller payments.


As a form of POS (point-of-sale) financing, credit originates directly at the time and point-of-sale, as opposed to a customer being required to secure credit from a lender ahead of their shopping experience.

Fintech companies have developed different flavors of BNPL. However, most are similar in that they have a single lender. Sometimes, as with PayPal, the lender is also the technology provider.

How BNPL works in the USA


Studies have shown that BNPL increases retail sales. The reason is that some consumers may not have a credit card, prefer not to use credit cards, and many times look at BNPL as a better alternative to credit card installments, as  BNPL offers an alternative to installment payments that is often with favorable repayment terms when compared to the use of credit cards.


Most, if not all, well-known big brands, such as Amazon, Walmart, and many more, have teamed up with BNPL FinTechs to expand their consumer financing options to increase sales while limiting risk. This strategy has proved to be successful.




Walmart is an American multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores. With over 10,000 stores in 27 countries, Walmart offers a wide range of products, including groceries, electronics, clothing, and home goods, at low prices to attract budget-conscious shoppers. The company is known for its efficient supply chain management. Walmart added Affirm as a  BNPL for installments of 3,6 and 12 months.

Walmart Affirm BNPL




The largest retailer in the world and founded in 1994, Amazon is a multinational technology company. It specializes in e-commerce, cloud computing, digital streaming, and artificial intelligence. 

In this example , Amazon has partnered with ZIP to offer short terms installments. 

Amazon Zip BNPL

The problem with single-lender BNPL


However, although very convenient, single-lender BNPL platforms do not necessarily offer the consumer the best loan terms and are limited to BNPL only.

 Customers must conform to single-lenders’ terms of service and credit score policy.

 Imposing these terms of service may result in less than desired loan terms offered to the consumer or, even worse, a failed loan origination. Both scenarios heighten the probability of sale abandonment.

Big brands have recognized that consumers shop for the best deals, not only in products and services but also in costs and terms associated with financing their purchases.

 For this reason, established merchants offer customers multiple payment options at checkout. Including multiple BNPL service providers and options. Most of which are single-lender platforms.

Bed Bath & Beyond, for instance, diversifies its consumer financing options to its customers by partnering with multiple BNPL financing providers.

Bed-Bath-&-Beyond-Consumer-Finance Multiple BNPL

Merchants have found that sale abandonment decreased because customers have more options for lending at the point-of-sale. While this is a good strategy by the merchants, it has many limitations. For one, it is still a limited short-term installment offering. Even when using several BNPLs, surveys found that almost 30% of merchants report that their consumer financing approval rates are less than 60%. 

Furthermore  –  it creates a fragmented checkout experience. Sometimes, customers may still abandon their cart, feeling overwhelmed, unsure, and confused with the various options. Decision paralysis occurs because there is too much choice.

multiple BNPL payment options


A study by SMARTASSISTANT found that 54% of consumers have stopped purchasing products from a brand or retailer website because choosing was too difficult.

The same is true for products & services and checkout payment options alike.

Multi-lender Consumer finance & BNPL platforms


As a means to offer the advantages of the different types of consumer finance options available and address their shortcomings, ChargeAfter developed a multi-lender consumer finance embedded lending platform.

Backed by over 40 lenders, in a single checkout financing option, merchants can offer their customers the best consumer loan at checkout, which is lightning fast and provides the best loan terms.

ChargeAfter’s platform and network finds the best loan suited for the customer and merchant with a streamlined and efficient process that feels indigenous to the merchants’ site and brand.

Unlike conventional consumer finance options and single-lender BNPL, surveys have shown that multi-lender consumer finance platforms achieve loan approvals of 80% or more.

ChargeAfter’s platform is seamlessly integrated throughout the merchants’ channels – online and in-store –  to create an omnichannel experience that feels proprietary to the consumer. The benefit of omnichannel experience in itself adds value to the merchant.

As a solution that maximizes return through its obsession with the customer journey experience, ChargeAfter’s platform elevates the consumer experience, reduces cart abandonment, and increases return business.

Some examples of big brands using a multi-lender platform include:



Founded in 1984 and specializing in personal computers, smartphones, tablets, and other electronic devices, Lenovo is the world’s largest PC vendor by unit sales.

Lenovo is a multinational technology company that operates in over 60 countries.

Lenovo BNPL

Jerome’s Furniture is a family-owned and operated retailer that has been serving Southern California for over 65 years.

Jeromes BNPL




About ChargeAfter


ChargeAfter is the leading multi-lender white-labeled consumer financing platform and lender network for global banks, financial institutions, and merchants. Powered by a data-driven decision engine and network of international lenders, ChargeAfter streamlines the distribution of credit into a single platform that merchants can implement rapidly online, in-store, and across any point of the loan.

ChargeAfter investors include The Phoenix, Citi Ventures, Banco Bradesco, Visa, MUFG, BBVA, Synchrony Financial, PICO Venture Partners, Propel Venture Partners, and Plug and Play VC. ChargeAfter is headquartered in New York.


 For more information, visit

Free Consumer Finance Retailer Insights Survey 2023

The rapidly evolving retail financing landscape presents new growth opportunities for merchants looking to expand their businesses.

Providing an omnichannel experience for consumer financing options is becoming increasingly important. With implementing a consumer financing platform a priority, it is crucial to manage the financing cycle and integrate with in-store point-of-sale systems. In this article, we will outline key points based on ChargeAfters’ Retailer Survey on the State of Consumer Financing related to retail financing and the implications for merchants in 2023.



What is in the Survey

Explore a range of retailer priorities on consumer finance, including:


Demand for Consumer Financing

Find out the importance of consumer financing and retailers’ take on consumer demand for POS financing.


Consumer Finance Approval Rate

In the survey, we assess the frequency of customers who walk away with a poor customer experience and lost revenues for the business and how statistics are a problem for near-prime and subprime customers.

Merchants find this information critical for expanding their financing options to remain competitive. Learn about the importance of Retail financing options such as in-store financing, checkout finance, and payment plans and how these can help merchants offer financing solutions that meet the needs of their customers.


Demand for Expanding Consumer Finance Lenders

Retailers want to serve the entire credit spectrum better and add to their lender portfolio. See how important it is for retailers to add B2B lenders, tertiary lenders (also known as a third-look lender), and secondary lenders to their financing portfolio.

The survey reveals how the drive to broaden the variety of options for consumers translates directly to improving the customer experience and revenues for the merchants, who are currently leaving money on the table.


Importance of Implementing Consumer Finance

End-to-end management of the financial cycle is crucial for financing platforms. Retailer insights reveal retailer priority on implementing a consumer financing platform and the range of essential considerations required, like, how the platform should manage the financing cycle, from reconciliations to chargebacks and dispute resolution, the ability to integrate with in-store Point-of-Sale, offering an omnichannel experience and connectivity to various lenders.


How vital is Consumer Experience & Omnichannel?

Providing omnichannel financing options is vital for most merchants, but smaller merchants must catch up. Today’s consumers often require an omnichannel experience when utilizing consumer financing and BNPL tools. The survey shows the importance of consumer experience and omnichannel from the retailer’s perspective.

The data paints a picture of consumer finance as an increasingly critical function in the business, linked to customer experience, revenues, and business growth. With technology investments and expansion a priority, merchants ask themselves – am I remaining competitive enough to support the business and my customers?




Download the FREE survey to gain insight into retailers’ demand for consumer financing, particularly for lower-priced items.

Find out what retailers need to improve customer experience and revenue and how crucial it is for merchants to provide an omnichannel experience for financing options. In the survey, learn how consumer financing is becoming an integral part of the customer experience, with some retailers creating a unique function for BNPL and consumer financing options.

As technology investments and expansion become a priority for merchants in 2023, they must remain competitive enough to support their businesses and customers. By understanding and addressing these critical findings in our survey, You can see how merchants can leverage the advantages of financing and capitalize on the growth opportunities offered by the rapidly evolving retail financing landscape.

Raymour & Flanigan Selects ChargeAfter to Power Point-of-Sale Financing Online and In Stores


ChargeAfter  PR

Multi-lender network and data-driven platform streamlines checkout and helps top furniture retailer meet consumer demand for flexible, personalized financing

NEW YORKOct. 20, 2022 /PRNewswire/ — ChargeAfter, the market-leading point of sale (POS) consumer financing platform and network, has been selected by Raymour & Flanigan, the Northeast’s largest furniture and mattress retailer, to power point-of-sale financing online and in over 140 brick & mortar locations. Raymour & Flanigan’s focus on providing exceptional customer experiences led it to partner with ChargeAfter’s data-driven decisioning engine and network of lenders. ChargeAfter will streamline the customer experience and enable enhanced customer engagement with Raymour & Flanigan’s flexible, personalized financing options.

With a single integration, ChargeAfter will connect Raymour & Flanigan’s current prime, near-prime, and sub-prime lenders, allowing the integrated process to approve up to 85 percent of customer applications. During checkout, customers will complete a single, quick application and instantly receive the best approved financing offer based on their unique credit profile and needs. ChargeAfter will integrate seamlessly with Raymour & Flanigan’s point of sale system and devices in-store, allowing customers to apply on Raymour & Flanigan’s customer-facing technology or a personal mobile device. This improved flexibility, simplicity, and ability to get customers approved is anticipated to help Raymour & Flanigan grow its financed sales by 25% in the coming years.

“The customer experience is tremendously important to our business, and increasingly we’re seeing that consumers want access to more personalized and flexible financing options without the stress of being declined or having their credit checked by multiple lenders,” said Chris Lloyd, Head of Payment Solutions at Raymour & Flanigan. “ChargeAfter gives us the power of a fully branded financing experience, and expands our reach by allowing us to offer customers personalized financing regardless of where they want to shop. With ChargeAfter, we have the peace of mind that our point-of-sale financing is powered by a proven platform and deep industry expertise, so we can focus on giving our customers a superb furniture buying experience.”

With ChargeAfter, Raymour & Flanigan will be able to provide a range of financing products outside of their existing private label credit card and lease to own options, including potentially  card-based installments, BNPL, and B2B financing, all with a single integration. ChargeAfter will also supply Raymour & Flanigan with access to real-time performance and transaction reporting as well as the ability to settle, upsell, refund and partially credit transactions with the click of a button. This access will be 100% managed and controlled by Raymour & Flanigan and they can make decisions or changes in real time to immediately influence performance or reporting.

“We’re honored to partner with one of the most well respected and established furniture retailers in the United States,” said Mark Denman, EVP of Merchant Sales & Success at ChargeAfter. “As consumer preference for point-of-sale financing continues to grow, Raymour & Flanigan sees that having the ability to meet those needs for the full credit spectrum will be critical to their success. As the macro environment continues to evolve, we expect to see more retailers consider enhanced options to transact and expand their reach, desire an increase in sales, and meet the financing needs for more customers. ChargeAfter is the provider to seamlessly execute this opportunity, without the headache of multiple technical integrations with lenders.”

About ChargeAfter

ChargeAfter is the leading multi-lender buy now pay later consumer financing platform and network connecting retailers and lenders to offer shoppers responsible, personalized financing options.

Powered by a data-driven decisioning engine and network of global lenders, ChargeAfter delivers the most relevant financing offers to consumers from multiple lenders based on credit type – resulting in approvals for up to 85% of applications. ChargeAfter streamlines the distribution of credit into a single platform that retailers can implement rapidly both online and in-store. The company’s growing lender network offers seamless integration to lenders seeking to grow their customer base while expanding into new retail markets.

ChargeAfter investors include The Phoenix, Citi Ventures, Banco Bradesco, Visa, MUFG, BBVA, Synchrony Financial, PICO Venture Partners, Propel Venture Partners, and Plug and Play VC. ChargeAfter is headquartered in New York and has a research and development center in Tel Aviv visit

About Raymour & Flanigan:

Raymour & Flanigan is the premier furniture and mattress retailer in the Northeast. Now in its 75th year of operation, the company serves over 1 million customers annually through its website and 140 stores across 7 states. Through decades of growth, Raymour & Flanigan believes as strongly as ever in its mission to enhance the customer shopping experience.

Raymour & Flanigan believes strongly in its associates and in the communities it calls home. The company has been certified as a Great Place to Work for three consecutive years, and has built a culture of respect and support for its over 6,000 associates. In addition, over 600 in-store events are held in an average year to raise funds and awareness for causes ranging from disabled Veterans to children’s hospitals, school programs and food pantries. Furthermore, in-house recycling centers allow the recycling of 99% of packaging materials, diverting over 200 million pounds from landfills since 2002.

Based in Syracuse, New York, Raymour & Flanigan is a family owned and operated company. For more information, please visit

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