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Senior Technical Support Engineer

Tel Aviv, Israel · Full-time · Senior

About The Position

About us:

ChargeAfter is a market-leading payments platform shaping the future of multi-lender “Buy Now Pay Later” financing solutions for the modern enterprise. We are creating the next wave of credit at the point of sale: Omnichannel, global, personalized, optimized credit from multiple tiered lender sources in real-time. ChargeAfter was founded in 2017 to help every consumer access fair and attainable financing options tailored to their unique needs. Our global financing network facilitates and connects B2C and B2B lenders with merchants, creating a global financing network that enables enterprise brands and merchants to offer real-time, low-cost, flexible financing options to their customers regardless of credit profile.

As a growth-stage Fintech leader operating the most innovative and advanced Buy Now Pay Later (point-of-sale financing) platform, we are building the next unicorn in the Fintech industry and are looking for Senior Technical Support Engineer to help make it happen”

ChargeAfter is venture-backed by the leading names in the financial industry to include Visa, Mitsubishi Bank (The 4th largest bank globally), BBVA (The 10th largest bank globally), Synchrony Financial (The leading consumer financing and private label credit card provider), PICO Venture Partners, Propel Venture Partners and the Plug and Play VC. ChargeAfter has also won several awards such as the BBVA open talent award, the "Promising Fintech Startup in Lending & Financing" award by Citibank and Visa and the Red Herring “Top 100” North American award.

Requirements

Key Responsibilities:

  • Be responsible for monitoring financial application in a production environment using technical tools
  • Provide technical support by owning escalations from the start to the resolution
  • Perform deep investigation and troubleshooting to resolve technical cases
  • As R&D organization member work closely with development teams, support teams, the business and external clients
  • Provide consultation and analysis services to technical and non-technical staff
  • Contribute to the ChargeAfter Knowledge Base by identifying common issues and managing the knowledge; create and maintaining articles
  • Help coach and mentor other support team members

You have:

  • 5+ years of experience in similar positions
  • Ability to work Monday to Friday and doing shifts
  • Ability to provide support during off hours when required
  • Experience in technical troubleshooting, debugging tools, logs and monitoring systems (e.g. Kibana, Grafana)
  • Background in software development or QA
  • Ability to work independently under pressure in a fast-paced environment
  • Bachelor’s technology degree from a recognized institution, or equivalent experience
  • Advanced level English in both written and spoken communication skills - must.

 

You are:

  • Self-motivated with a strong work ethic who’s passionate about clients
  • Strong sense of ownership and “can-do” approach
  • Interest in financial markets and eCommerce
  • Tech-oriented: past experience in R&D or QA
  • Able to work independently as well as with others, as part of a domestic and international team

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