Project Execution

• Own and drive the full lifecycle of enterprise client implementations, from initial onboarding through successful launch and post-launch warranty support.
• Build, manage, and execute detailed project plans with clear milestones, timelines, and dependencies.
• Proactively identify risks and blockers, own resolution paths, and ensure delivery remains aligned with scope and business objectives.
• Champion project success by seeing not just tasks—but outcomes and business value.
• Demonstrated improvement in product utilization by enterprise clients — with a focus on increasing feature adoption, engagement depth, and time-to-value realization. This is a core success measure and a reflection of implementation quality.

Client & Executive Communication

• Serve as the primary client-facing lead, providing project confidence and clarity at every step.
• Facilitate onboarding, working sessions, and milestone reviews—including meetings with director- and C-level stakeholders.
• Translate complex delivery issues into clear, strategic updates for both business and technical audiences.
• Set and manage expectations across senior client teams, building trust and transparency at all levels.

Cross-Functional Coordination

• Partner with internal teams—including Implementation Engineers, Product, Business Analysts, and Customer Success—to align on outcomes and execution paths.
• Serve as the voice of the client internally, ensuring that needs are clearly translated into delivery requirements.
• Elevate cross-departmental collaboration with proactive communication, documentation, and structured follow-up.

Reporting & Documentation

• Own project status updates, risk logs, and weekly reporting—customized for internal leadership and client stakeholders.
• Maintain high-quality documentation (SoWs, workback plans, change logs, etc.) to ensure transparency and alignment.
• Lead project close-outs and retrospectives, identifying opportunities to improve both process and customer outcomes.