Business Operations Manager
About The Position
About Us:
We are a fast-growing fintech company focused on innovation, efficiency, and delivering exceptional value to our clients and partners. Our culture thrives on collaboration, curiosity, and motivation—an ideal environment for energetic individuals who want to grow their careers in business operations and cross-functional support.
Role Overview:
We are seeking a highly motivated, organized, and proactive Business Operations Manager to join our team. This role is ideal for someone early in their career who enjoys variety, problem-solving, and helping a fast-paced team run smoothly. You will play a critical role in overseeing office and business operations, ensuring both internal teams and external partners are supported effectively.
Responsibilities
Key Responsibilities:
Business Operations
- Support cross-departmental processes across Sales, Marketing, and Partner Enablement.
- Oversee and optimize Salesforce, ensuring data quality, streamlined workflows, and effective lead management.
- Build and maintain reports and dashboards to track sales performance, pipeline progress, and key metrics.
- Analyze sales data to identify trends, gaps, and areas for improvement.
- Maintain internal documentation, playbooks, and reporting tools.
- Provide training and support on internal tools (CRM, communication systems, etc.).
Sales Enablement
- Develop and maintain a centralized hub of sales resources (guides, FAQs, case studies, playbooks).
- Create and update competitive battlecards and sales process documentation.
- Collaborate with Marketing, Product, and Customer Success to ensure unified and effective messaging.
Field Marketing & Events
- Manage the company’s annual trade show and event calendar.
- Plan and execute trade shows, conferences, and field events, overseeing logistics and on-site brand execution.
- Support onboarding processes for new hires and partners as needed.
- Lead planning and execution of company-wide events
- Oversee day-to-day office operations, including scheduling, supplies, facilities, and vendor management.
Requirements
- Education: Formal degree not required; relevant experience and a motivated attitude are more important.
- Early career / entry-level with 1–3 years of experience in operations, or related fields preferred.
- Passion for learning, growth, and contributing to a collaborative team environment.
- Highly organized, proactive, and detail-oriented.
- Strong communication and interpersonal skills.
- Comfortable working in a fast-paced, dynamic environment.
- Tech-savvy, with basic proficiency in common office and collaboration tools
Charge After provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, or disability status.
NYC Posting: In accordance with New York City Local Law 32, the expected salary for this role is between $80,000-$100,000. This role may be eligible for additional compensation in the form of bonuses and/or stock options. All offers to candidates will be based on a variety of factors, including but not limited to a candidate’s individual experience, skill set, background and other business and organizational need