ChargeAfter is a market-leading payments platform shaping the future of multi-lender “Buy Now Pay Later” financing solutions for modern enterprises. We are creating the next wave of credit at the point of sale: Omnichannel, global, personalized, optimized credit from multiple-tiered lender sources in real time. ChargeAfter was founded in 2017 to help every consumer access fair and attainable financing options tailored to their unique needs. Our global financing network facilitates and connects B2C and B2B lenders with merchants, creating a global financing network that enables enterprise brands and merchants to offer real-time, low-cost, flexible financing options to their customers regardless of credit profile.
ChargeAfter is a growth-stage Fintech leader operating the most innovative and advanced Buy Now Pay Later (point-of-sale financing) platform. At ChargeAfter, we are building the next unicorn in the Fintech industry and are looking for a tenacious and empathetic Customer Support Specialist to help make it happen!
As a Customer Support Specialist, you will be a key part of the Customer Success and Support team working with our customers to address operational, technical and consumer support issues by researching inquiries and working with our technical teams and outside partner. You will closely communicate with our customers, owning support tickets from start-to-finish.
This role directly impacts company-wide quality goals and will influence the success of the overall organization! A Customer Support Specialist can expect a fast-paced environment where results are rewarded.
We are looking for a high-caliber and highly motivated individual who thrives in a fast-paced environment and is ready to learn and grow.
Direct report line: Customer Support Team Lead
NYC Posting: In accordance with New York City Local Law 32, the expected salary for this role is between $65,000-$75,000. This role may be eligible for additional compensation in the form of bonuses and/or stock options. All offers to candidates will be based on a variety of factors, including but not limited to a candidate’s individual experience, skill set, background and other business and organizational needs.